DIOS: Effective Remote Support Services for Milling Plants Worldwide

Maintenance, repair, and technical support are critical for the continuity of milling operations as they enabling more efficient and less costly system operation.

Failure-incurred costs, including losses related to workmanship, spare parts and downtimes, are usually much higher than maintenance costs. Preventive and periodic maintenance, which are among the most effective methods to ensure optimum system lifetime and efficiency, can help avoid a considerable amount of failures. They reduce downtimes and failures, securing business continuity and helping millers reach their business goals with less cost and higher efficiency.

Extensive after-sales services, anywhere in the world

Depart offers an extensive professional service portfolio ranging from spare part supply and periodic maintenance to prevent downtimes to training and immediate response via remote connection to support millers across the globe. With 3 distribution centers and over 45 offices worldwide, it ensures prompt and punctual spare time delivery to help millers run their operations at the level of optimum productivity.

With extensive after-sales services to support its customers with safe and proven solutions, Depart assists them in maximizing machine safety, optimizing costs, and running plant operations uninterruptedly. It offers ideal solutions to ensure its customers operate at a high level of productivity and efficiency with on-site and remote maintenance and technical support pack options.

Remote support knows no limits

Remote system diagnosis services enable much faster and cost-effective troubleshooting than plant visits. Thus, millers save time and costs related to both technical support procedures and failures.

Implementing the industry’s best practices with its in-depth expertise and know-how, Depart secures business continuity with remote support packages, reducing downtimes, service disruptions, and operational costs and offering actionable smart insights and real-time plant information.

DIOS Remote Mechanical Pack

DIOS Remote Mechanical Pack is an effective solution that stands out among Depart’s after-sales support services. Operating via an interactive and app-based software and offering support in 6 languages, DIOS enables immediate response to machine failures as well as human errors and failures, reducing maintenance costs thanks to uninterrupted information flow.

This reliable and proven interactive application supports millers to reduce their costs and secure business continuity by enabling them to minimize downtimes and service disruptions.

In addition to the technical support offered by expert engineers, it also enables two-way data sharing.

Highest benefit and customer satisfaction at every stage with Depart

We operate as a reliable and powerful business partner for millers across the globe with our broad inventory of spare parts, on-site and remote technical support, modernization services, and training programs to help our customers make the most of their investments.

You may contact our representatives to learn more about DIOS Remote Mechanical Pack and other after-sales technical support services we offer and enhance efficiency; improve occupational and food safety, product quality, and customer satisfaction; reduce operational and maintenance costs; and secure business continuity at your milling plant. Also, regardless of your mill’s location, you can smoothly meet any spare part needs you may have via our e-commerce platform Depart Shop (shop.departspares.com), available 24/7.

Products

We provide sales, marketing and after-sales services in many sectors in more than 80 countries, and contribute to the milling, sorting, rice, wheat processes, pasta, conveyor and packaging sectors with innovative solutions.

Distributorships

We continue to expand our sales and supply network in more than 80 countries on 7 continents, offering superior quality to the whole world.

Original spare parts of Alapala, a world brand in milling technology and machinery production, are in Depart

Spare parts sales of the leading brand in pasta technologies machinery and equipment production are in Depart.

The sales representation in many countries of the leading Italian company of end-of-line packaging machines is provided by Depart.

According to the collaboration agreement between Depart and DM Packaging;Depart undertook the sales operation in Turkey, all Africa, Far East, Middle East and South East Asia.

Depart is the representative of high quality sieve cleaner products with 100 years of experience in 9 different countries.

Depart has the sales authority of Profrog products, which offer the most effective transportation and stacking opportunities for vehicles such as containers, vans and trucks in the logistics sector.

According to the collaboration agreement between Depart and HBTS, Depart undertook the sales operation in all Africa, Far East, Middle East and South East Asia.

Through many years of experience, ISG proposes the best packaging solutions according to needs, from a qualitative, economic, environmental and operative point of view.

The innovative design of MEGA dryers and their drying system is nowadays recognized both in the domestic and international market which helped the company become a leader in this field.

The world leader in grain processing technology Satake Turkey distributor Depart provides sales and after-sales services.

Depart offers a wide range of high quality cleaners and roller brushes made of nylon, weft and goose down.

Verdi produces elevator buckets, belts and many different spare parts for Depart.

Depart is the representative of cleaners, dryers, conveyors and storage systems for industrial sector in many countires.

Depart is Sarp’s representative in 30 countries for sales and marketing infastructure of the food processing machines that will provide various advantages to many food manufacturers such as spiral coolers, spiral freezers, spiral pasteurizer and proofers.